Refund & Digital Delivery Policy
Ozil AI Goal offers one-time packs for AI video creation, with no subscription or physical shipping. This policy explains video delivery, generation failures, billing errors and refund requests.
Service operator: ozilaigoal.app
Last updated: 2026-10-19
Digital delivery
Starter: 1 video for $6.99; Creator: 3 videos for $17.99; Studio: 5 videos for $24.99. Packs are one-time purchases, and unused purchased videos do not expire. Your videos become available after payment is confirmed; you choose when to start generating. Completed MP4 videos are available for private preview and download for a limited time. If a licensed soundtrack is available, it may be added to the finished video.
General refund rule
We review refund requests based on the purchased pack, confirmed payment, generation and delivery records, the reason for the problem and applicable law. Videos that were successfully generated and delivered are not automatically refundable just because you change your mind. Unused videos do not automatically qualify for a partial refund. This does not limit any mandatory consumer cancellation or refund rights.
Billing errors and verified non-delivery
If you were charged twice, paid the wrong amount, did not receive the videos you purchased, or a confirmed service failure prevented delivery, contact support@ozilaigoal.app. We will review your order and generation history and, where appropriate or legally required, restore a video, offer another remedy or issue a refund.
Incomplete generated output
AI video appearance and movement can differ from examples. If a generation fails or gets stuck, the delivered file cannot be played, or the result is seriously unusable, contact us for review. A definitively failed generation restores the video used for that attempt. For a completed but seriously defective video, we review the order and result and consider an appropriate fix, restored video or refund. We do not promise unlimited free retries; a technical success status alone does not settle a genuine delivery problem.
Used videos and one-time purchases
A video that has already been successfully generated and delivered is generally not eligible for a voluntary refund. When a generation definitively fails, the video used for that attempt is restored. One-time packs do not renew. If a monetary refund is approved, unused videos associated with the refunded purchase may be removed.
How to request review
Contact support@ozilaigoal.app for payment or delivery support. Include your order or payment reference, the generation/task reference if applicable, a concise description of the problem, and relevant screenshots if useful. Never send full card numbers, CVV/security codes, passwords or unrelated personal information. We will review the payment and generation evidence and respond in line with applicable requirements.
Refund method and statutory rights
Approved refunds are normally returned through the original payment method or the payment provider's refund process. Arrival times depend on the provider or your financial institution. Nothing in this policy limits rights to refunds, cancellation or other protections required by law. Policy updates will show a new effective date.